Do You Need A VoIP Phone System?

The point of this article is to help you, the reader and small business owner, decide what phone system you need for your business. While the previous article talked about multi-line phone systems, this article is about Voice over IP (VoIP) phone systems.

What are VoIP Phone Systems?

Voice over IP, also known as voice over internet protocol, refers to a phone system that uses the internet (hence IP) to transmit voice and other media instead of a traditional phone connection.

With VoIP phones, as user’s voice is channeled into data packets, which then get transferred through an IP network. Following the transfer, they get turned back into voice. It is this back-and-forth transmission of data which allows you to conduct phone conversations with your customers and colleagues.

A business VoIP phone system includes software that manages phone numbers, features, clients, equipment (phones), hardware, and network connections. This set up is like host PBX, except VoIP solutions include additional communications options. VoIP solutions can also include location-tracking software for enhanced 911 (E911) and even systems to collect data for voice-quality management. All these features, together, create Unified Communication.

Voice over IP reduces installation costs for your business by eliminating the use of traditional circuit-switched telephone networks.

VoIP Frequently Asked Questions

What is an IP phone line?

An IP phone line, like Skype or Google Voice, is a phone communication system that relies on transmitting your voice using the internet instead of traditional phone lines.

What are IP calls?

IP calls are calls that use IP phone lines, thus transferring your voice through the use of data packets.

IP lines can also be used to transfer other forms of multimedia, such as video conferences or text messages.

What are VoIP phone numbers used for?

A VoIP phone number is very similar to traditional phone numbers, in that it is a series of digits used to make and receive calls.

While there are lots of similarities between the two, there are differences as well. For example, area codes work differently. Unlike traditional phone numbers, VoIP phones numbers allow you to pick the area code you want your number to have.

On top of this, these phone numbers are not tied to a specific device. This means the same number can be used to make calls on an office phone, send texts from a cell phone, and to video conference using a computer. With mobile VoIP service, you can even forward your business phone number to your mobile phone.

Where can I get VoIP phone services?

Traditionally, when you think of phone service, most people think of big phone companies, they think Verizon, AT&T, Comcast, etc. Internet telephony technology developments, however, have allowed for alternate options. With these alternative options, you can use your high-speed internet and VoIP services to set up a business phone service for an affordable price, while getting more features as well.

You can setup your own, or you can go with a system that is already proven to work. VoIP provider companies like RingCentral or Vistanet are great, popular options for your business phone needs.


Gregory Robel