VoIP vs. Landline Phones

Business owners must make decisions all the time. Some of these decisions revolve around communication, which is an integral part of any organization. The purpose of this article is to help inform you before you decide whether to use traditional, landline phones or VoIP phones.

How Do They Work?

With traditional phones, your voice is transmitted through copper wires (either underground or by telephone poles) in the form of electricity. VoIP phones, however, use  internet to send your voice (as data) to the other end of the call.

Which One Should You Choose?

Now that you have a better understanding of how the different phone system work, it is time to choose one! The following four facts should factor into your decision heavily.

1. VoIP Phones Require Reliable Internet While Landline Phones Don’t

VoIP phone systems won’t work without good internet. They rely heavily on them, without internet, incoming calls just go straight to voicemail, not allowing you to receive or initiate calls.

Landline phones, however, are completely independent of internet. They even work through power outages. Thus, if you live in an area with unreliable internet, landline phones are recommended. Nowadays, however, most business heavily rely on the internet just to conduct their day-to-day businesses. Because of this, if one can, they should choose VoIP phones, as they offer higher qualities of service.

2. VoIP Is the Cheaper Option

If budget is an issue of yours, VoIP is highly recommended. An average small business with five dedicated phone lines would have to pay around $120 a month for each line, while five VoIP lines could be as low as $30 each.

3. Both Offer Different Features

Both VoIP and Landline phones offer different things. While they might be able to offer similar features, landline phones often require additional, expensive, hardware and software to perform on the same level as VoIP phones. PBX systems, which is an additional, often required software can cost up to $2000 per user to install.

VoIP phones, however, don’t require such high start-up costs. On top of this, they also offer features like three-way calling, long-distance, and international calls. PBX and VoIP phone system providers often offer similar features, so in the end, it is up to you to decide.

4. Each Uses Different Technology

At the end of the day, what you are most comfortable with, really matters. If you prefer the simplicity and security of traditional, landline phones, that is the best option for you. If you prefer the newer, more advanced technology, you should use it.

You should, however, keep it in mind that many professionals consider landline phones an old, obsolete technology. At the same time, VoIP is a more advanced technology that is getting consistently better and better.



Gregory Robel