Summary: Vistanet has launched native AI-powered call transcription with sentiment analysis and a fully managed custom voice recording service through a partnership with VoiceJungle. These new capabilities help businesses improve customer insight, streamline communications, and strengthen brand professionalism without third-party tools.
Asheville, N.C. — Vistanet, a trusted provider of business VoIP and communication solutions, today announced the rollout of two new platform enhancements designed for customer-facing teams and growing businesses: built-in AI-powered call transcription with sentiment analysis and a new fully managed custom voice recording service. Together, these features help organizations communicate more clearly, operate more efficiently, and present a more professional brand experience.
Native AI Call Transcription with Sentiment Analysis
Vistanet’s platform now includes AI-driven call transcription enabled directly within the system—no third-party software or integrations required. The feature automatically converts conversations into searchable text and analyzes caller sentiment, allowing businesses to better understand tone, intent, and interaction outcomes.
This functionality gives teams greater visibility into customer interactions, supports training and quality assurance, and helps organizations identify patterns, opportunities, and service trends without adding operational complexity.
“Businesses rely on phone conversations for some of their most important customer interactions,” said Andrea Robel, President and CEO of Vistanet. “By adding AI transcription and sentiment analysis directly into our platform, we’re giving customers clearer insight without extra software, integrations, or learning curves.”
Custom Voice Recordings Through VoiceJungle
In addition to new AI capabilities, Vistanet has partnered with VoiceJungle, a professional voice-over talent agency, to provide custom phone greetings and recordings as a fully managed service.
Through Vistanet, customers gain access to professional voice talent without needing to manage scripts, audio formatting, or technical setup. Vistanet guides clients through the entire process—from selecting the right voice and tone to properly configuring recordings within their phone system.
Benefits of using VoiceJungle through Vistanet include:
- Expert guidance in choosing the right voice for your brand
- End-to-end coordination between voice talent and phone system setup
- Proper formatting and deployment of audio files—done for you
- A seamless, hands-off experience from start to finish
“Our customers want their phone systems to sound as professional as the service they deliver,” Andrea added. “This partnership lets us remove the friction. We handle the details, so businesses get polished, on-brand results without the hassle.”
Built for Real Businesses
These new offerings reflect Vistanet’s continued focus on practical innovation—adding powerful capabilities while keeping systems easy to use and fully supported.
Both features are available as part of Vistanet’s ongoing platform enhancements, reinforcing the company’s commitment to reliable communication, thoughtful technology adoption, and hands-on customer support.
Contact us for more information.
