Instant Messaging (IM) is a reliable, user-friendly form of communications used in business for the past two decades. It operates over the internet and sends messages straight to the recipient’s laptop or mobile device.
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Since its release, messaging has received steady recognition from individuals and businesses as an alternative way to communicate. Businesses took advantage of application-to-person messaging by utilizing short codes. These are 5- to 6-digit numbers that use automated messaging to communicate. Customers can respond with simplistic replies such as “yes,” “no,” or “stop.” Over the years, this service has been associated with spam due to unwarranted, repetitive or duplicate messages from short-code numbers.
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In 2017, Americans exchanged approximately 1.5 trillion text messages nationally. Texting (SMS) has become a fixture not only for personal use, but for businesses as well. The ability to integrate SMS with a standard business phone system makes communicating to customers easier than ever. As this trend continues, not having business texting capabilities will be comparable to not having a company email or main website.
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Call recording helps you preserve interactions with your customer, enhancing the accuracy of your personal notes. It also monitors customer complaints and compliments, helping you adapt your service to meet your target consumer’s needs.
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In today’s age, a brick and mortar office is no longer a necessary part of business. Technology makes it easier to work remotely while staying connected to your main office. According to a global survey conducted by the International Workplace Group (IWG), approximately 70% of workers telecommute at least once a week, with 53% of workers preferring to work from home for half a week or more. The idea of a traditional workplace is being traded for more options for the modern day worker. Employees now have the flexibility to choose their preferred working environment while staying connected with employers and customers alike.
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There are many benefits to switching to cloud-based communications for your business, including services that tailor to your specific needs. Voice over Internet Protocol (VoIP) uses the Internet for phone communications rather than cabling. Unified-Communication-as-a-Service (UCaaS) makes a variety of communication tools available through a single platform. Both services are more cost-effective than traditional phone services with features that increase efficiency for your business.
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