3 Reasons Why You Should Enable Business Texting

In 2017, Americans exchanged approximately 1.5 trillion text messages nationally. Texting (SMS) has become a fixture not only for personal use, but for businesses as well. The ability to integrate SMS with a standard business phone system makes communicating to customers easier than ever.  As this trend continues, not having business texting capabilities will be comparable to not having a company email or main website.

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Why do I need call recording?

Call recording helps you preserve interactions with your customer, enhancing the accuracy of your personal notes.  It also monitors customer complaints and compliments, helping you adapt your service to meet your target consumer’s needs.

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Anneisia Rogers
UC and the Future of the Workplace

In today’s age, a brick and mortar office is no longer a necessary part of business. Technology makes it easier to work remotely while staying connected to your main office. According to a global survey conducted by the International Workplace Group (IWG), approximately 70% of workers telecommute at least once a week, with 53% of workers preferring to work from home for half a week or more. The idea of a traditional workplace is being traded for more options for the modern day worker. Employees now have the flexibility to choose their preferred working environment while staying connected with employers and customers alike.

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Anneisia Rogers
VoIP or Unified Communications?

There are many benefits to switching to cloud-based communications for your business, including services that tailor to your specific needs. Voice over Internet Protocol (VoIP) uses the Internet for phone communications rather than cabling. Unified-Communication-as-a-Service (UCaaS) makes a variety of communication tools available through a single platform. Both services are more cost-effective than traditional phone services with features that increase efficiency for your business.

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Anneisia Rogers
Auto Attendant 101

As a small business owner, you want to make sure that when customers contact you, they are met with professionalism and efficiency. A perfect solution to this is an auto attendant.

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Gregory Robel