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Client Portal
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Client Portal
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Data Analytics

Abandoned calls are like
abandoned carts:
Lost customers and sales

For businesses with high call volume, remote technicians, and employees, tracking phone calls can be quite challenging, expensive, and time-consuming.

The Hidden Cost of Personal Phones in Professional Business

No business wants to have its employees using personal phones to provide sales and support for its customers. And certainly, no business wants to have their customers experience long hold times or not reach the business at all. What is the solution?

For businesses with high call volumes, Vistanet can provide additional tracking, recording and storage based on usage for affordable monthly rates.

Business Call Center Hub

Enhanced Call Center Functionality

Monitor incoming calls

See Every Call as It Happens—Miss Nothing

Get Stats

Get User/Technician stats, average number of missed calls, call user time

Track Usage

Track the usage of your phones by your agents/technicians/staff. Get improved data on productivity on the phone, both numbers of calls answered, the average length of time on a call and an average number of calls missed.

Dashboard

Monitoring dashboard is included and built in

Call Recording

Call recording (a big part of the feature, especially if you handle a lot of over the phone support) but enhanced call recording is available which is perpetual cloud storage hosted on AWS servers

How many users?

Unlimited Users

The Call Center Hub can handle as few as 1 agent and up to as many agents as you desire. Agents can be in other areas (remote) as well.

Pricing

Completely Included

The basic platform is included with every account that we provide as part of our standard phone system.

Based Off Usage

Pricing is based on usage, the number of users, other add-ons, and customizations.

Why should a business use this feature?

Get overall stats so you can better schedule staffing based on call history

Improve customer service call handling

Use the data for inhouse analysis and marketing

Detailed reporting that can be customized and scheduled based on your schedule or frequency needs

// Testimonials

What Our Clients
Say About Us

Wendy G
Wendy G
Asheville, NC
I have had my business phone line with Vistanet since May, and I have been very pleased with my service. My call volume increased within the first few days of having a dedicated local business phone. I have not had any technical issues with my service and Vistanet is quick to respond to any questions I have. Overall, I am very satisfied with this service and would definitely recommend this product to anyone! One of the best features is being able to use my existing cell phone for both my personal and business lines.
Michael Montgomery
Michael Montgomery
Asheville, NC
Vistanet’s reach and breadth of experience in telecom and technology systems is impressive. Andrea is very knowledgeable about how these systems interact with one another. She stressed the importance for having a holistic approach to our … More
Zack Adam
Zack Adam
West Asheville, NC
Vistanet Telecommunications is who you need to call as a business owner with phone and communication needs. We have been very pleased with top service and performance on both our HD quality phones along with mobile app and dashboard management. The cost is SUPER reasonable and i highly recommend them.
Andrew Toney
Andrew Toney
Asheville, NC
Bolton Service of WNC was in need of a phone system solution. A good phone system can make a huge difference in business operations. In reviewing many other providers, Vistanet understood our needs and delivered an effective product. Greg is well knowledge and very professional. The installation process was a breeze and really a positive experience. . I highly recommend Vistanetelecommunications.
Jeffrey Jones
Jeffrey Jones
Asheville, NC
We've been working with Vistanet for a couple of years now and they are without question top notch in the telecommunications and VoIP space. Excellent customer service, attention to detail, knowledge and true leading technology. Highly recommended!
Elie Aharon
Elie Aharon
Mars Hill, NC
Andrea and Greg are very responsive when a question comes up, and will bend over backwards to service their customers. They offer great explanations of their phone services, helping you get set up with the future in mind!