Abandoned calls are like
Lost customers and sales
For businesses with high call volume, remote technicians, and employees, tracking phone calls can be quite challenging, expensive, and time-consuming.
No business wants to have its employees using personal phones to provide sales and support for its customers. And certainly, no business wants to have their customers experience long hold times or not reach the business at all. What is the solution?
Vistanet provides call center functionality in all of its VoIP (Voice over Internet Protocol) phone systems. This means every business, no matter how large or small, can receive call tracking and recording and cloud storage.
For businesses with high call volumes, Vistanet can provide additional tracking, recording and storage based on usage for affordable monthly rates.
Business Call Center Hub
Enhanced Call Center Functionality
Monitor incoming calls
Get User/Technician stats, average number of missed calls, call user time
Track the usage of your phones by your agents/technicians/staff. Get improved data on productivity on the phone, both numbers of calls answered, the average length of time on a call and an average number of calls missed.
Monitoring dashboard is included and built in
Call recording (a big part of the feature, especially if you handle a lot of over the phone support) but enhanced call recording is available which is perpetual cloud storage hosted on AWS servers
How many users?
The Call Center Hub can handle as few as 1 agent and up to as many agents as you desire. Agents can be in other areas (remote) as well.
The basic platform is included with every account that we provide as part of our standard phone system.
Pricing is based on usage and the numbers of users, etc.
Onboarding and Training is easy and can take as little as 2 hours for basic setup.
Why should a business use this feature?
Get overall stats so you can better schedule staffing based on call history
Improve customer service call handling
Use the data for inhouse and marketing
Great reporting that can be customized and scheduled based on your schedule or frequency needs