top of page
  • Writer's pictureVistanet

Unleashing the Power Within: 5 Underutilized Business Phone Features You Should Be Using

  1. Hold Music: Turn Silence into a Brand (new) Opportunity

  2. Advertisements and Specials: Monetize Your Hold Time

  3. Comfort Greetings: Personalize the Caller Experience

  4. Call Queue: Streamline Call Handling

  5. Estimated Caller Wait Time: Set Expectations and Impress

Hey there, savvy business owners! If you're reading this, chances are you've got a business telephone system in place, but are you truly maximizing its potential? At Vistanet Telecommunications, we understand the importance of staying ahead in the ever-evolving world of communications. In this post, we'll explore the top 5 underutilized business phone features that can transform your business's communication game and elevate your company to new heights.

Hold Music: Turn Silence into a Brand (new) Opportunity

Picture this: a potential client calls your business, and instead of awkward silence, they're greeted with a tune that resonates with your brand. Hold music is not just about avoiding dead air; it's an opportunity to reinforce your brand identity. Incorporate your company's jingle or a song that aligns with your values. Make waiting a pleasant experience, and your callers will remember the melody long after the call ends. Elevate your brand through sound, creating a memorable connection between your business and your customers.

Advertisements and Specials: Monetize Your Hold Time

Why waste precious hold time when you can turn it into a revenue-generating opportunity? Integrate advertisements and specials into your hold queue. Promote your latest products, services, or exclusive deals directly to your callers. With Vistanet Telecommunications, you can easily customize your hold queue messages, ensuring that your customers are not only entertained but also informed about the fantastic offerings your business has. Monetize every moment and watch your profits grow.

A woman talking on her business cell phone

Comfort Greetings: Personalize the Caller Experience

Personalization goes a long way in building strong customer relationships. With comfort greetings, you have the chance to add a personalized touch to every call. Welcome your callers with your voice and thank them for choosing your business. Vistanet's VoIP services make it easy to customize comfort greetings, helping you create a warm and inviting atmosphere that sets the tone for a positive conversation. Show your customers that you value their business from the very first "hello."

Call Queue: Streamline Call Handling

Are missed calls impacting your business? The call queue feature is a game-changer when it comes to managing high call volumes. Ensure that every call is attended to by placing callers in a queue. With Vistanet's business telephone solutions, you can customize your call queue settings, prioritize calls based on specific criteria, and even provide estimated wait times. Say goodbye to frustrated callers and hello to efficient call handling.

Estimated Caller Wait Time: Set Expectations and Impress

Nobody likes to be kept waiting, but with estimated caller wait time, you can turn a potential frustration into an opportunity to impress. Keep your callers informed about how long they can expect to wait. Vistanet's VoIP services allow you to easily configure and announce accurate wait times, setting clear expectations and recognizing the value of your customer’s time. A little communication goes a long way toward keeping your customers satisfied.

Talking on a business mobile phone setup

Make Your Business Phone Features Work for You

Your business telephone system is a powerful tool that, when utilized to its full potential, can significantly enhance your customer experience and drive business growth. Take advantage of these underutilized features, and with Vistanet's business phone setup, revolutionize the way you communicate. Transform your business phone communications strategy and watch as your business thrives in the digital age.

For inquiries, service requests, or more information about our business phone services, please contact us here.


Boosting your business begins with Vistanet’s broad range of secure, sophisticated business phone solutions. Vistanet offers an exclusive inventory of high-impact devices, mobile app access and services custom-designed to deliver the muscle, mobility and modern features needed to optimize your organization. We work with businesses in all states.


Vistanet was founded by Andrea Robel in Asheville, NC to provide western North Carolina with the best in business communications. Today, Vistanet is a leader in providing business phone services to companies of all sizes, helping them to connect with their remote workforce, multiple sales and business locations and offering full-service sales, installation and training. 




bottom of page