If your business is still running a ShoreTel or MiVoice Connect phone system, now is the time to start planning your next move. Mitel has announced it will officially end development and active support for these platforms on December 31, 2025, leaving businesses with unsupported systems, rising costs, and increased risk. This article will help you understand what’s changing, what to look for in a new provider, and which business phone providers are best positioned to help. As you consider your options, it’s crucial to familiarize yourself with the business number application process, which can vary significantly among providers. Ensure that the new system not only meets your current needs but also scales with your business as it grows. Transitioning to a new platform early can help mitigate disruptions and allow for a smoother integration of features and functionalities.
What’s Changing with Mitel, ShoreTel, and MiVoice Connect?
In 2017, Mitel acquired ShoreTel and rebranded its platform as MiVoice Connect. While many businesses still refer to it as ShoreTel, the technology has continued under the Mitel brand—until now. In 2025, Mitel will: explore emerging business communication trends for 2025 by incorporating advanced AI capabilities that enhance user experience. They aim to stay ahead of competitors by integrating more seamless collaboration tools, allowing teams to connect effectively regardless of their location. This forward-thinking approach will position Mitel as a leader in the evolving landscape of communication technologies. Mitel recognizes that providing business communication solutions for startups is crucial in fostering growth and innovation. By tailoring their offerings to meet the unique needs of these emerging companies, they can support a new generation of entrepreneurs. This focus not only enhances customer satisfaction but also helps ensure a sustainable competitive advantage in the market.
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End development for MiVoice Connect
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Discontinue updates, security patches, and features
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Limit support to maintenance-only through 2029 (for select customers)
The result? Businesses still using ShoreTel or MiVoice Connect will be running outdated systems with reduced support, while also facing rising licensing and service costs. As communication needs evolve, it’s essential for companies to adopt advanced call management features for 2025 to stay competitive. These features will not only enhance operational efficiency but also improve customer interactions significantly. Failure to upgrade could leave businesses vulnerable to disruptions and hindered growth potential. When evaluating the landscape of options, a comprehensive business phone system providers comparison can help organizations identify the most suitable solutions tailored to their specific needs. An informed choice about the right provider can make a significant difference in communication workflows and overall productivity. Moreover, considering scalability and integration capabilities will better position businesses to adapt to future technological advancements.
Why it’s Critical to Evaluate New Business Phone Providers Now
If you delay your decision until late 2025, you may run into:
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Rushed migrations and downtime
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Limited availability of experienced support partners
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Pricing pressure as legacy system vendors shift priorities
Switching to a modern VoIP-based business phone provider now gives you time to:
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Map out a smooth transition
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Preserve your call flows, extensions, and data
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Optimize costs and feature sets
What to look for in a new Business Phone Provider
Whether you’re a healthcare clinic, a law firm, a regional manufacturer, or a multi-location office, here are key criteria to evaluate: When considering essential questions for law firms, it’s important to evaluate aspects such as client communication, technology needs, and compliance with legal standards. Ensuring that your firm addresses these questions can lead to improved efficiency and client satisfaction. By prioritizing the right tools and strategies, law firms can better serve their clients and streamline their operations. For businesses in the healthcare sector, choosing the best phone service for healthcare providers is crucial to maintain patient confidentiality and facilitate seamless communication. This means selecting a provider that not only meets HIPAA compliance but also offers reliable support and advanced features. With the right telecommunications strategy, healthcare providers can enhance patient engagement and improve overall service delivery.
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U.S.-based, responsive support
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Experience migrating ShoreTel or Mitel systems
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Custom VoIP plans that fit your call volume, budget, and structure
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Compliance-ready features, like HIPAA or call recording
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Compatibility with existing hardware (where possible)
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Integrations with Microsoft 365, Zoho, CRMs, etc.
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Dedicated onboarding and training
Best Alternatives to ShoreTel and MiVoice Connect in 2025
Below is a snapshot of the most trusted business phone providers to consider:
If you’re a small to mid-sized U.S. business with under 150 employees, Vistanet is one of the few providers offering truly personalized, hands-on support during your transition and beyond. Choosing the right phone service provider is crucial for ensuring essential features for small businesses, such as reliable communication and customer support. Vistanet understands the unique challenges that these companies face and caters to their specific needs with tailored solutions. Your success is their priority, and they are committed to providing the tools necessary for growth and efficiency. In addition to their exceptional service, Vistanet also offers specialized phone solutions for healthcare, ensuring that medical professionals can communicate effectively and securely. These solutions include features designed to meet compliance standards while enhancing patient care and operational efficiency. By focusing on specific industries, Vistanet helps businesses adapt to their unique requirements, further strengthening their commitment to client success.
Migration Checklist for ShoreTel and MiVoice Users
If you’re planning your migration, here are the key steps:
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Audit existing hardware and phone usage
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Map your call flows, IVRs, and voicemail trees
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Prepare extension and user directories
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Plan your number porting process
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Back up call data if needed
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Schedule migration before Q4 2025 to avoid year-end congestion
Want help with this? Vistanet offers free assessments for current Mitel and ShoreTel users.
Start Your Migration with a Trusted Business Phone Provider
Don’t wait for service outages or price hikes. If you’re a U.S. business looking to move off of ShoreTel or MiVoice Connect, now is the time to find a trusted business phone provider who understands your needs. By making the switch now, you can access a wide range of features and services that can enhance your communication capabilities. Look for providers that offer costeffective phone solutions for businesses, ensuring you get the best value for your investment. Don’t miss the opportunity to improve your operational efficiency and customer engagement with a reliable phone system. Research potential providers thoroughly to ensure they offer the features and support essential for your operations. When choosing a phone service provider, prioritize those with a proven track record and positive customer reviews. This decision can significantly impact your business’s communication efficiency and overall productivity.
Ready for a phone provider who works for you?
Contact Vistanet today to schedule your VoIP audit and customized migration plan.
Vistanet is a family-owned and operated independent end-to-end business phone provider with headquarters in Asheville, NC. Founded in 2011, Vistanet is a local, 8(a) Woman-Owned, HUB Certified, Full Service, Telecommunications provider serving businesses from 1 employee to companies with multiple locations and lines. Visit us at 240 Erwin Hills Road, Suite B, Asheville, NC 28806. Hours: By appointment. Email info@vistanet.co or call 828-645-8777. Vistanet specializes in providing reliable phone systems for home service businesses, ensuring that each client receives tailored solutions that enhance their communication capabilities. Our commitment to quality and customer service makes us the go-to choice for professionals looking to improve their operational efficiency. As a trusted partner in telecommunications, we are here to support your business needs with the latest technology and dedicated service.
